How can we help?

Answers to common questions, plus a direct line to the Greatpeaks Outdoor team.

Track your order

Check the latest status and delivery details of your order.

Track order →

Shipping

Free shipping across Ireland. Most orders arrive within 3 to 7 business days.

Returns & exchanges

Not the right fit? Return unused gear within 30 days for a refund.

Frequently asked questions

How long does shipping take?

Orders are processed within 1 to 2 business days, and standard delivery across Ireland then takes 2 to 5 business days. Most orders arrive within 3 to 7 business days. You’ll receive a tracking link by email as soon as your order ships.

Do you offer free shipping?

Yes, every order ships free with standard shipping anywhere in Ireland. No minimum spend required.

How do I track my order?

Once your order ships you’ll get an email with a tracking link. You can also check anytime on our Track your order page using your order number.

What is your return policy?

Unused items in their original condition and packaging can be returned within 30 days of delivery for a full refund to your original payment method.

How do I start a return or exchange?

Email us at support@greatpeaksoutdoor.com with your order number and the item you’d like to return or exchange. Our team will send you the next steps right away.

Which payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay at checkout. Your payment details are always entered securely.

My item arrived damaged — what now?

We’re sorry about that! Contact us within 7 days of delivery with a couple of photos and your order number, and we’ll arrange a replacement or refund.

Still need help?

Didn’t find what you were looking for? Send us a message and the Greatpeaks Outdoor team will get back to you, usually within one business day.

Send us a message